We are seeking a highly detail-oriented and self-motivated Order Management Specialist to join our team. In this role, you will be responsible for managing incoming orders from major retailers such as Walmart, Target, and others. You will play a key role in overseeing accurate, end-to-end order processing with a strong focus on efficiency, accuracy, and customer satisfaction.
This position also involves collaborating with cross-functional teams to manage retailer deductions, including investigating root causes and working with internal stakeholders to improve recovery rates and prevent recurring issues. The ideal candidate is a quick learner, highly organized, adaptable, and thrives in a collaborative, fast-paced environment.
Job Description:
Key Responsibilities:
Accurately process and manage incoming orders from key retailers
Monitor order status, identify delays or discrepancies, and coordinate with internal teams to ensure timely fulfillment and delivery
Review and investigate retailer deductions, identify root causes, and support the recovery process
Partner with cross-functional teams (Sales, Supply Chain, Warehouse) to improve all processes and minimize recurring issues
Analyze order and deduction trends to support process improvement initiatives
Maintain accurate documentation and data entry in SAP and other internal systems
Support ad-hoc projects, reporting, and other operational tasks as needed
Communicate clearly and professionally with internal and external stakeholders
Take ownership of assigned tasks, stay organized, and meet deadlines consistently
Requirements:
1–3 years of experience in order management, deductions, logistics, or related operations role
Familiarity with major retailers like Walmart, Target, and understanding of retailer compliance requirements is a plus
Strong Excel skills (e.g., pivot tables, VLOOKUP, basic data analysis)
Experience with or willingness to learn SAP
Excellent attention to detail and accuracy
Strong problem-solving skills and ability to identify patterns or root causes
Self-starter who can manage time independently and prioritize tasks effectively
Receptive to feedback and committed to continuous learning
Team player with a professional, collaborative, and positive attitude
Strong communication skills (both written and verbal)
Education(s):
Bachelor of Arts (B.A) (Required)
Work Experience:
Experience Range I: 0 – 2 years of relevant experience or industry exposure in a related field
Skill(s):
Detail-Oriented
Language(s):
English
Certification(s):
Not Applicable
The anticipated compensation range is
21.50 – 39.75 USD Hourly
