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Job Summary: Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. The Delivery Excellence Manager will lead successful implementations and long-term customer engagements, ensuring efficient technical deployment and delivering proactive strategic guidance to help customers achieve business outcomes.
Responsibilities: • Help our customers achieve real business outcomes through the use of AI • Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors • Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget. • Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management. • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams. • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary. • Monitor and report on deployment progress, customer adoption, and satisfaction metrics. • Proactively identify risks or blockers and drive resolution—escalating internally when appropriate. • Guide and document improvements for onboarding processes, playbooks, and best practices. • Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.
Qualifications:
Required: • 1-3 years of experience in technical deployment, implementation management, or technical account management of SaaS products. • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices. • Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. • Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures. • Strong organizational, project management, and communication abilities. • Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles. • Experience with process documentation, playbooks, and continuous improvement initiatives. • Solutions-oriented mindset; trusted advisor with capability to own escalations. • Capable of handling ambiguity and thriving in a fast-paced environment.
Company: Glean develops an AI-based search engine software that connects enterprise data and generates answers to improve workplace efficiency. Founded in 2019, the company is headquartered in Palo Alto, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Glean has a track record of offering H1B sponsorships.
