Full job description
Ramblei is YD Fortune’s full-service short-term rental brand. We handle everything for homeowners — interior design, staging, professional photography, listing creation, dynamic pricing, platform management, 24/7 guest support, cleaning, maintenance, and licensing. We’re building something ambitious, and we want driven people to grow with us.
No prior STR experience required — we provide full training. If you are organized, tech-comfortable, a strong communicator, and genuinely care about delivering a great guest experience, we want to hear from you.
WHAT YOU’LL DO
Listing Management
Maintain property listings across Airbnb, VRBO, Booking.com, and other platforms.
Write clear, engaging listing titles, descriptions, house rules, and check-in instructions.
Coordinate listing updates when property features, pricing strategy, or guest policies change.
Monitor listing quality and help improve conversion rates based on guest feedback and platform data.
Support calendar management, booking restrictions, and reservation-related adjustments.
Guest Relations & Complex Support
Support our five full-time CSRs by handling complex guest cases they escalate to you.
Resolve reservation issues, special requests, complaints, refund situations, and platform disputes.
Communicate with homeowners in a calm, professional, and on-brand voice during sensitive situations.
Document escalated cases and follow-up actions clearly so nothing falls through the cracks.
Spot patterns in guest complaints or listing confusion and suggest improvements to listings or workflows.
WHO WE’RE LOOKING FOR
A strong communicator — clear, warm, and professional in writing.
Detail-oriented: you catch errors, inconsistencies, and missing information before they cause problems.
Comfortable working across multiple platforms and digital tools simultaneously.
Calm under pressure — you don’t panic when a guest is upset, you solve the problem.
A team player who proactively shares information and supports the people around them.
Experience with Airbnb, VRBO, booking.com, Hostaway or similar tools is a plus — not required.
Bilingual (English/Mandarin or English/Spanish) is a strong plus.
WHAT WE OFFER
Full training provided — no STR background needed, just a willingness to learn.
Competitive salary with performance-based bonuses.
Real growth opportunities as Ramblei scales — listing, operations, and platform strategy tracks available.
OPT/STEM OPT supported and H1b sponsorship
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
Health insurance
On-the-job training
Professional development assistance
Relocation assistance
Work Location: In person
