Full job description
Customer Solutions Engineer (CSE)
San Francisco, CA · On-site · Full-time
Compensation: $110,000–$180,000 + equity
About the Company
We’re the modern data infrastructure platform for construction — one of the world’s largest industries. Our product connects legacy construction ERPs to modern software, standardizing data and automating manual accounting workflows so customers can finally make their existing systems usable. We’ve been profitable and cash-flow positive since 2023, serve 550+ paying customers on multi-year contracts, and are growing 10% month over month.
Founded 2021 · ~36 people · Industry: construction data infrastructure / property tech
The Role
We’re hiring Customer Solutions Engineers to drive technical implementations of our flagship ERP product and newer products in development. This is a heavily customer-facing role with real product influence — you’ll spend most of your day talking to customers, leading onboarding for net-new accounts (the team onboards 5–8 per week), and shaping the product based on what you see in the field. The CSE team is the largest after engineering and growing fast, with internal promotions creating team-lead paths.
What you’ll be doing
Lead technical implementations of our ERP product and newer products for net-new customers
Manage a book of customers from onboarding through go-live, reducing time-to-value
Run deep customer conversations daily to understand workflows, surface issues, and translate them to product
Partner with the product team to propose new features grounded in real customer behavior
Build and improve onboarding processes to scale the team as we grow
Tech stack: API-heavy, integrations-focused.
Requirements
1-6 years customer-facing technical experience
Strong technical fluency, API documentation, integrations
Excellent communication, customer-facing
High agency, ambiguity comfort
Early-stage startup background (pre-Seed through Series C)
SF 5 days in-person, no remote
Green Flags
Prior implementation or solutions engineering experience at an early-stage B2B SaaS startup (pre-Seed through Series C). Direct match for the role.
Construction tech, fintech, or accounting software adjacency. Shortens ramp on customer conversations.
Multi-year tenure at previous roles. Signals depth and follow-through.
Top 20-30 school engineering or technical degree paired with customer-facing operator instincts.
Strong startup signal: pre-Seed through Series C tenure with demonstrated ownership of customer outcomes.
Red Flags
Big tech only without startup tenure. Acceptable only if junior with 2 years or less of big-tech time.
Laid off from last role for performance reasons. Hard exclude.
Preference for work-life balance over startup intensity.
Requires fully remote work. This role is SF 5 days only.
Why Join
Profitable and cash-flow positive since 2023 — startup upside without the existential risk
Direct product influence: your field learnings drive what gets built
Fast-growing team with clear internal promotion paths
Strong benefits: 90% covered healthcare, 401(k) match, relocation support, on-site gym, daily meals
Details
Location: San Francisco, CA
Work policy: On-site, 5 days/week — no remote
Compensation: $110,000–$180,000 + equity
Visa sponsorship: H-1B, O-1, OPT
Employment type: Full-time
