About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
POSITION OVERVIEW:
To embody The Sorrel River Ranch standard by exceeding guest expectations in all areas of service. Manage small and large details related to guest requests and communicate necessary follow-up with pertinent teams.
Support the Hospitality Team and Experience Manager by working to implement the itinerary for guest daily logistics. Work tirelessly to execute The Sorrel River Ranch mission through supporting The Sorrel River Ranch operations team and stepping up to complete any and all tasks that need to be done. Work to further The Sorrel River Ranch product by questioning operational norms, proposing solutions, and striving to innovate and streamline The Sorrel River Ranch operations.
We are currently seeking a motivated, friendly, and professional J-1 Visa candidate to join our team as a Front Desk Agent at our well-established hotel in Moab, Utah
POSITION RESPONSIBILITIES:
Thoroughly and professionally communicate with all guests and team members in person, or by email, text, and telephone
Embrace all The Sorrel River Ranch standards and values both within the workplace and out in the community
Take direction from multiple managers and juggle many tasks at one time
Provide anticipatory service of the highest standard to all guests, always considering “Excellence in Hospitality”
Safely transport The Sorrel River Ranch guests to their rooms, or shuttle to and from airport
Assist the housekeeping team when necessary
Track receipts from guest and property purchases by properly labeling and filing
Actively work to recognize when maintenance needs to be completed and communicate to the appropriate team members through proper channels
Learn to follow standard operating procedures (SOPs), and complete daily checklists to consistently deliver The Sorrel River Ranch experience
Proactively communicate and help implement necessary changes and updates that need to be made to SOPs, inventory lists, daily duties, etc
Help manage back-of-the-house inventory through tracking, organization, ordering and restocking
Operate and fully understand in-house technology systems such as MEWS, Akika, G suite, etc. and embrace new technologies when necessary
Requirements:
Must be eligible for the J-1 Exchange Visitor Program
Fluent in English (written and spoken)
Strong communication and interpersonal skills
Must have prior front desk hospitality experience
Positive attitude and willingness to learn
We Offer:
A supportive and multicultural work environment
Affordable housing on property
Training and experience in U.S. hospitality operations
Opportunity to enhance your customer service and language skills
To Apply:
Please send your resume, cover letter, and J-1 program details to: [email protected]
We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.
