We are currently hiring multiple Operation Support Specialists to lead and manage our operations teams across multiple locations in America. In this role, you will be responsible for overseeing operations in various regions, supervising data-related tasks, and optimizing standard operating procedures to ensure efficient and standardized operations. Our goal is to maintain high service standards, and as a result, you will be required to support and guide local operations teams in cities throughout the United States.
Requirements
Primary Responsibilities:
Extensive experience in operational support in the logistics or related field.
Excellent data analysis skills, capable of focusing on key metrics and trends to identify issues and improvement opportunities.
Familiarity with developing and implementing data tracking systems and templates to ensure data accuracy and consistency.
Proficiency in management practices and team leadership to supervise adherence to standard operating procedures.
Strong communication and coordination abilities to collaborate with personnel across different levels and departments, driving operational improvements.
Familiarity with concepts of process standardization, automation, and SOP optimization, with preference given to those with relevant experience.
Proficient in utilizing automation tools and data management systems to develop and manage efficient operational processes.
Ability to review and optimize SOPs, utilizing data analysis to guide changes and ensure their effectiveness.
Skilled in organizing training meetings to effectively communicate the usage of new SOPs, automation tools, and data management systems.
Qualifications:
Required Knowledge and Experience
3 years of work experience in the warehouse and logistics industry.Bachelor’s degree or higher education.P
ossession of a valid driver’s license in Canada or the United States and willingness to travel up to 90% of the time.
Ability to learn quickly and excellent problem-solving skills, with the ability to effectively handle unexpected situations.
Strong planning, management, and coordination abilities.
Excellent communication skills, both written and verbal.
Proficiency in basic computer operations, including Microsoft Office software, and some data analysis skills.
